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1 - 7 of 7 results
Improving the customer and employee experience with a bill redesign
Consulting case study
Learn how E Source Management Consulting helped Nashville Electric Service redesign its residential and business bills to become more modern and visibly appealing and to address customer pain points.
Using data-driven insights to design a meaningful payment assistance campaign for LMI customers
Research and advisory case study
This case study explains how data-driven insights presented at an E Source event helped JEA design a meaningful payment assistance campaign for LMI customers.
Achieving customer satisfaction goals with a deliberate approach to customer experience investments
Consulting case study
This case study explains how E Source helped a multicommodity utility achieve its customer satisfaction goals with a deliberate approach to customer experience investments.
7 steps for building your utility’s content strategy
Content strategy guides how you create and manage content to meet customer needs and support business objectives. You can produce content without a strategy, but it will be inconsistent and without purpose. To build and mature your utility’s content strategy, we recommend taking these seven steps.
How PG&E applied findings from the E Source Website Benchmark study to achieve digital equity
Research and advisory case study
This case study explains how an E Source membership and the E Source Website Benchmark study helped PG&E achieve digital equity.
E Source style guide and word list
Welcome to the E Source style guide and word list. We created these resources to help E Source employees write clear and consistent content across the E Source website. By publishing these resources publicly, we hope to inspire utilities in their style guide creation.
Brand storytelling on social media
An exchange for members of the Tennessee Valley Public Power Association
Storytelling is a powerful method for engaging customers, and social media is an effective channel to tell those stories about your brand. Join this exchange to learn about social media trends and industry best practices for storytelling.