An E Source white paper
Diversity, equity, and inclusion isn’t a new concept for utilities, but there is a new energy equity movement sweeping the utility industry. In this white paper, we present our energy equity framework that will benefit customers, utilities, and underserved communities.
Immersion Neuroscience and behavior change
In this episode of PowerTalking, we hear from Laura Beavin-Yates of Immersion Neuroscience and E Source’s Rachel Cooper to learn about an exciting collaboration that produced guidance for using ads and messaging to change consumer behavior around EV adoption.
How National Grid Massachusetts and SoCalGas are helping customers during COVID-19
We spoke with National Grid Massachusetts and SoCalGas to learn about their arrears management programs (AMPs). National Grid has been offering its AMP since the 1990s while SoCalGas implemented its AMP in 2021. Learn more about how these AMPs are working for these utilities.
An Ask E Source answer
To get a sense for which utilities are running effective low-income gas programs, we used E Source DSM Insights to benchmark eight utilities. In this Ask E Source answer, we highlight three successful low-income gas portfolios and share the secrets to their success.
When designing a better billing and payment experience, whether it's for residential or business customers, it's critical to look at each interaction from the customer's point of view.
Utilities have significantly increased demand-side management (DSM) program spending in the past decade, but based on market data found in E Source DSM Insights, we expect overall spending to decrease from 2018 through 2020.
Part of the Next Generation of Energy Savings project
Since Thomas Edison's incandescent lamp became commercially available more than a century ago, technological advances and federal regulations have shaped lighting's path. Our infographic shows you the journey, including major milestones, where the market is now, and where it's headed.
Join us to hear the latest findings from the E Source 2026 Q1 LMI Pulse Survey and gain essential insights into the needs of low- and moderate-income customers and the current state of the utility-sector affordability crisis.
Join us as Jamie Wimberly, senior vice president of utility customer strategy at E Source, walks through our annual prepay survey results. This customer survey of 1,012 US adults explores the perspectives and sentiments that residential customers have toward prepay billing.
Key findings and recommendations from the E Source multi-client study
Join us to learn about this landmark, energy assistance LMI customer journey mapping multiclient study, its key findings, and recommendations.
