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81 - 90 of 129 results
What are HR best practices for contact centers?
An Ask E Source answer
This Ask E Source answer highlights some best practices for hiring and retaining contact center representatives.
Huntsville Utilities Knows How to Win Back Customers
When Huntsville Utilities’ customers began driving to its office because it was quicker than calling customer service, the utility knew it needed to make some changes. Customer service manager Kim Torres explains the tactics Huntsville Utilities used to rebuild its relationship with customers.
Utility websites are becoming more user-friendly, mobile-optimized according to a 2017 E Source study
This press release announces the top-ranked websites in the E Source Review of North American Electric and Gas Company Residential Websites: 2017.
E Source completes utility industry’s first omnichannel study
Results reveal importance of giving customers options for interacting with their utility
This press release announces the release of results from the industry-first E Source Omnichannel Survey.
Innovative residential rate design and pricing
This E Source market research study provides utilities with critical customer insights as they consider changes to residential rate structures and pricing options.
Apples and oranges: Aggregating data from electricity-conservation programs
An E Source white paper
E Source has been collecting information about demand-side management (DSM) program performance to answer powerful questions about the industry as a whole. We're addressing big-picture questions about our industry by taking a data-driven approach to industry analysis and benchmarking.
Improve contact center outcomes and enable agents with better knowledge management
Hear how utilities are using knowledge management and agent assist tools to help agents find answers faster, improve consistency, and better support customers. Utility peers will share what’s working, what they’re learning, and practical ideas for your own utility.
Future-proofing the utility contact center
E Source is launching a project focused on future-proofing the utility contact center to work with and guide utilities wanting to improve their contact center operation with our experts, data, market research capabilities, and numerous research reports that spans the industry.
The low- and moderate-income customer energy assistance journey
Key findings and recommendations from the E Source multi-client study
Join us to learn about this landmark, energy assistance LMI customer journey mapping multiclient study, its key findings, and recommendations.
E Source Forum 2028
Save the date for the 2028 E Source Forum.