In this episode of PowerTalking, Dr. Tony Reames, senior adviser of energy justice at the US Department of Energy, and Ben Nathan, lead analyst for E Source Customer Energy Solutions, discuss how energy equity can benefit utilities, cities, and their customers.
A guide for utility customer service representatives
When utility customers get bills that are higher than expected, it’s usually because of metering issues, seasonal changes to their homes or behavior, or nonseasonal changes. Our five-step response to customer calls about high bills can help you identify the problem and offer the right solution.
An E Source white paper
Diversity, equity, and inclusion isn’t a new concept for utilities, but there is a new energy equity movement sweeping the utility industry. In this white paper, we present our energy equity framework that will benefit customers, utilities, and underserved communities.
This press release announces the acquisition of AAC Utility Partners, a leader in CISs and other critical operational systems. With this acquisition, E Source can now partner with utilities to successfully deliver operational systems and fully leverage the cloud and predictive data science.
Immersion Neuroscience and behavior change
In this episode of PowerTalking, we hear from Laura Beavin-Yates of Immersion Neuroscience and E Source’s Rachel Cooper to learn about an exciting collaboration that produced guidance for using ads and messaging to change consumer behavior around EV adoption.
This press release announces the acquisition of Water Systems Optimization (WSO), a leader in all aspects of water-loss management. With this acquisition, E Source adds unparalleled water-loss expertise and becomes the premier service provider for municipalities and water utilities.
Strong attendance anticipated for E Source Forum 2021 despite COVID challenges
This press release highlights the opening and closing keynote speakers for the E Source Forum 2021, an annual conference in Denver for utility professionals.
How National Grid Massachusetts and SoCalGas are helping customers during COVID-19
We spoke with National Grid Massachusetts and SoCalGas to learn about their arrears management programs (AMPs). National Grid has been offering its AMP since the 1990s while SoCalGas implemented its AMP in 2021. Learn more about how these AMPs are working for these utilities.
As customer expectations and demands continue to change, utilities need to design and implement customer journeys that reflect their needs, wants, and preferences. Wondering where to begin on the customer-journey transformation? Ethnographic research may be your answer.
E Source announces EV4Sight consortium to forecast the utility-specific impacts of electric transportation growth using predictive data and data science services.
