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21 - 30 of 126 results
Ameren’s outage experience
Consulting case study
Learn how E Source Consulting and Advisory Services helped Ameren develop and implement a strategy for unplanned outages. The initiative led to an improved customer outage experience, streamlined operations, and a measurable increase in customer satisfaction.
Developing comprehensive utility programs for low- and moderate-income customers
An E Source case study
E Source and EEI brought together three utilities to help them better understand their LMI customers’ energy challenges and help them design solutions to help them manage their utility bills using a three-phase initiative that combines data science, ethnography, and design thinking.
E Source selected to design, build, and operate New York’s Integrated Energy Data Resource platform
Platform to play pivotal role in accelerating clean-energy adoption to help New York meet ambitious climate goals
This press release announces the selection of E Source by the New York State Energy Research and Development Authority to develop New York’s Integrated Energy Data Resource (IEDR) platform.
How to make your utility programs more equitable
Forum keynote speaker Quinn Parker on what it means to operationalize equity
Quinn Parker, founder and CEO of Encolor, closed out E Source Forum 2022 by defining what it means to operationalize equity in utility programs. Here are three actions you can take at your utility to make your programs more equitable.
The quilt for a better tomorrow: A metaphor for the Sustainable Utility
We were honored to have NiSource’s Jennifer Montague deliver the opening keynote at the E Source Forum 2022. Discover why she thinks utilities should use quilting as a guide for planning for a sustainable energy future and how the four main parts of a quilt represent vital parts of the plan.
EV managed charging
How can utilities ensure grid stability amid charging and infrastructure concerns?
Host Bryan Jungers welcomes to the podcast Stephanie Leach, principal business analyst at BGE, and Jesse Hitchcock, senior analyst for Customer Energy Solutions at E Source, to discuss concerns about how EV charging may affect the distribution grid.
Use the 6 Es framework to improve the employee experience
Key findings from the 2022 Employee Experience Survey
In this report we summarize the key findings from the E Source 2022 Utility Employee Experience Survey, where utility contact center employees rated their organization’s ability to deliver on the 6 Es framework. Utilities that participated in the 2022 survey can view the full survey results.
5 tips for creating an effective high-bill alert program
High-bill alerts let your customers know when they’re likely to have a costly bill based on their energy usage. A well-designed high-bill alert program can reduce the number of calls your contact center receives from upset customers who have high energy bills.
What energy-saving tips can help residential customers lower summer bills?
We give suggestions for how residential customers can save energy and lower costs during hot spells or the summer months. We have ideas for keeping the heat out, limiting activities that create heat, and efficiently using air conditioners.
E Source congratulates Tualatin Valley Water District and Clean Water Services on a successful CIS digital transformation
This press release congratulates Tualatin Valley Water District and Clean Water Services for their successful customer information system (CIS) digital transformation. E Source assessed current and future business and technology needs and developed RFPs for the CIS project.