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51 - 60 of 161 results
E Source acquires WSO, enhances capabilities for water utilities
This press release announces the acquisition of Water Systems Optimization (WSO), a leader in all aspects of water-loss management. With this acquisition, E Source adds unparalleled water-loss expertise and becomes the premier service provider for municipalities and water utilities.
E Source prepares for its first hybrid utility conference
Strong attendance anticipated for E Source Forum 2021 despite COVID challenges
This press release highlights the opening and closing keynote speakers for the E Source Forum 2021, an annual conference in Denver for utility professionals.
Humans versus machines
Debating data science and ethnographic research
In this episode of PowerTalking, we hear from Ted Schultz, E Source CEO, and Adam Maxwell, a managing director of E Source Management Consulting, as they compare the merits of ethnographic research and data science.
How mature is VOC in the utility sector?
Findings from the 2020 Customer Experience Survey
How do your voice-of-the-customer (VOC) management practices stack up against other utilities’ practices? Data from the E Source 2020 Customer Experience Survey reveal strengths and opportunities for improvement in managing VOC.
CX 101: Measuring your maturity
Learn about the E Source CX Maturity Assessment and how we plot results on our maturity matrix. Understand why maturity is an important measurement for improving your customer experience (CX), what your results mean, and what to do now to reach your CX maturity goals.
Billing and payments with Ameren
Consulting case study
Learn how E Source Management Consulting helped Ameren develop a digital billing and payment strategy to help improve the overall customer experience and streamline operations.
New construction with ComEd
Consulting case study
Learn how ComEd partnered with E Source Management Consulting to optimize the new-construction process and experience for residential customers who are building or renovating a home.
Optimizing a utility voice-of-the-customer program
Consulting case study
Learn how E Source Management Consulting partnered with South Jersey Gas to support its customer-focused strategy by implementing a comprehensive voice-of-the-customer (VOC) program.
Leading data science company launches EV data science consortium
E Source announces EV4Sight consortium to forecast the utility-specific impacts of electric transportation growth using predictive data and data science services.
How utilities can accelerate the EV revolution
Currently, less than 3% of households own an electric vehicle (EV). But what can utilities do to accelerate EV adoption? We think approachable advertising and strategic segmentation are the best places to focus your EV efforts.