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21 - 30 of 164 results
Defining an ideal program strategy for portfolio optimization
Research and advisory case study
This case study explains how E Source experts and research tools helped a Northeast utility define an ideal program strategy for portfolio optimization.
5 tips for an effective communication strategy
Implementing a new business technology can be a complex process that affects staff and customers. But a well-designed communication campaign that includes customer engagement and organizational change management activities can help the implementation go smoothly. Check out our five tips for success.
Boosting customer program adoption rates with market research and data science
Research and advisory case study
This case study explains how E Source helped a municipally owned power and water utility boost customer program adoption rates with market research and data science.
Improving the customer and employee experience with a bill redesign
Consulting case study
Learn how E Source Management Consulting helped Nashville Electric Service redesign its residential and business bills to become more modern and visibly appealing and to address customer pain points.
Using data-driven insights to design a meaningful payment assistance campaign for LMI customers
Research and advisory case study
This case study explains how data-driven insights presented at an E Source event helped JEA design a meaningful payment assistance campaign for LMI customers.
South Coast Water District partners with E Source to achieve seamless CIS and CSS migration
E Source NavigateOne methodology and experienced project leadership delivered definitive guidance throughout the software upgrade
This press release congratulates South Coast Water District (SCWD) for the successful migration of its customer information system and the deployment of a new customer self-service solution. E Source helped SCWD modernize its systems to provide world-class customer service to its constituents.
Beyond listening: Turning customer feedback into action
Utilities have an overwhelming amount of customer feedback available to them at all times through surveys, call transcripts, social media posts, focus groups, and more. But how are they to organize this mass of data and use it to create concrete improvements for customers?
In partnership with E Source, the City of Tallahassee, Florida, continues its digital transformation with its deployment of a cutting-edge CIS
E Source NavigateOne Methodology and project leadership provided industry-proven direction throughout mission-critical software implementation
This press release congratulates the City of Tallahassee, Florida, for its successful digital transformation. The E Source NavigateOne Methodology guided the customer information system and meter data management system implementation.
Achieving customer satisfaction goals with a deliberate approach to customer experience investments
Consulting case study
This case study explains how E Source helped a multicommodity utility achieve its customer satisfaction goals with a deliberate approach to customer experience investments.
Creating customer-centric DSM programs
Delivering DSM programs that benefit the customer
Host Bryan Jungers welcomes to the podcast Tom Lienhard, executive consultant to E Source, and Barend Dronkers, product strategist for Customer Energy Solutions at E Source, to talk about DSM programs and what utilities should be doing to keep them moving forward to benefit customers.