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111 - 120 of 161 results
The low- and moderate-income customer energy assistance journey
Key findings and recommendations from the E Source multi-client study
Join us to learn about this landmark, energy assistance LMI customer journey mapping multiclient study, its key findings, and recommendations.
The demand-side management customer journey for income-qualified customers: An E Source multiclient study
Join us to learn about a new multi-client study that uses customer journey mapping to better understand and improve the income-qualified customer experience of demand-side management (DSM) programs.
The demand-side management customer journey for income-qualified customers: An E Source multi-client study
Join us to learn about a new multi-client study that uses customer journey mapping to better understand and improve the income-qualified customer experience of demand-side management (DSM) programs.
E Source Forum 2028
Save the date for the 2028 E Source Forum.
E Source Forum 2026
E Source Forum 2027
Save The Date
Meet the E Source Mobility Service (New Format)
Utilities are facing an unusual opportunity problem: to integrate electric transportation into their portfolio of offerings and the grid. During this webinar you’ll meet our team of global mobility experts and learn how E Source’s research and advice can help solve your biggest mobility challenges.
Improve credit and collections operations
In this webinar, we’ll discuss innovative approaches for improving your credit and collections efforts and arrears management. We’ll also share insights into the shifting consumer landscape.
The energy assistance customer journey: Mapping and improving the experience for low-income customers
Join us to learn how you can use customer journey mapping to better understand the current customer journey and improve the low-income customer experience. We’ll discuss what everyone involved can do to make a difference, including utilities, agency partners, and customers.
Heat-related disconnection moratoriums: Critical review and policy recommendations
In the summer of 2023, the City of Phoenix experienced 54 days of extreme heat – over 110 degrees. SRP began the process of reviewing its moratorium policy and practices to determine if a policy change was necessary. This process involved stakeholder interivews, customer surveys, and more.