Winning websites: A conversation with the top performers from the 2023 Website Benchmark
January 30, 2024 | 9:00 am - 10:00 am EST
NOTE: This event has already taken place. See below for event description.
The E Source Website Benchmark is the industry standard for utility website design, providing utilities with the data and insights they need to create a user-friendly website for their customers. Join us for a conversation with the top utility performers from our 2023 study, highlighting the work they’ve done to achieve their great results. Hear how they designed their website, including the resources they dedicate to it, the customer feedback and user testing they do to ensure a great user experience, and how they’ve prioritized self-service and digital customer experience. We’ll also feature some of the top trends and insights from the study.
You’ll learn:
- Key findings from the 2023 Website Benchmark
- How to design a customer-centric website that gives your customers a great digital experience and helps them accomplish tasks quickly and easily
- What top industry performers are doing to offer great website experiences
Moderator:
Eryc Eyl, Senior Solution Director, Customer Experience, E Source
Questions about this event? Send us a message.