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Business customer interest in energy-related products and services
Results from the Small and Midsize Business and Large Business Customer Satisfaction Studies
In an increasingly competitive marketplace, it's imperative for utilities to generate revenue by offering additional products and services to business customers. In this report, we analyze data from our Business Customer Satisfaction Studies to gauge customers' interest in a variety of offerings.
Are you recommending the right products and services to your large business customers?
Findings from the 2019 Large Business Gap and Priority Benchmark
Which utility-provided products and services can help large business customers reach their energy-savings goals and generate revenue for the utility? This snapshot highlighting data from our 2019 E Source Business Customer Satisfaction Study has the answers.
Give them what they want: SMB customers are interested in saving energy through their utility
Findings from the 2019 Small and Midsize Business Gap and Priority Benchmark
Which utility-provided products and services can help small and midsize business customers reach their energy-savings goals and generate revenue for the utility? This snapshot highlighting data from our 2019 E Source Business Customer Satisfaction Study has the answers.
BTM your way: Messaging and positioning of utility BTM programs
Utility marketplaces are often the first place utilities go when exploring beyond-the-meter services, and it’s important to maximize the success of these marketplaces as a proving ground for future services. This assessment is meant as a first step in understanding what practices work well.
(DEFG) BTM: Navigating the beyond-the-meter regulatory waters
Join us for this quarterly update from the Meenan P.A. firm on home service contract and utility channel service contract regulation and legislation affecting members of the Beyond the Meter Working Group. The update will focus on state legislation and regulation, with additional federal insights.
2022 Beyond the meter consumer survey findings
In 2022, the Beyond the Meter (BTM) Working Group conducted a survey of more than 1,000 Americans. We asked questions about the BTM market and the role of their utility. Join us to hear highlights of our findings.