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How to improve your utility website: Findings from the 2017 E Source Website Benchmark Study
Read best practices based on industry-level findings from the E Source Review of North American Electric and Gas Company Residential Websites. The study analyzes website features, tested on computers as well as mobile devices, that are important to residential utility customers.
E Source study reveals increased focus on utility website accessibility in 2023
93 utilities participated in 2023 Website Benchmark; NIPSCO earned top spot
This press release announces the full rankings of the E Source 2023 Website Benchmark. Conducted every other year since 2002, the Website Benchmark measures the user experience of utility websites accessed from mobile devices and desktop computers.
E Source study reveals increased focus on responsive websites in 2021
Eighty-five utilities participated in the 2021 Website Benchmark
This press release announces the top utilities in the E Source 2021 Website Benchmark.
Top 10 customer-preferred utility website features
Which website features are most important to residential customers? Do preferences differ by electronic device? We’ve created an at-a-glance reference of the top customer-preferred utility website features for desktop, laptop, mobile device, and tablet.
Top-Rated Utility Websites Prioritize Customer Needs, According to 2019 E Source Study
This press release announces the top utilities in 2019 E Source Review of North American Electric and Gas Company Residential Websites.
Utility websites are becoming more user-friendly, mobile-optimized according to a 2017 E Source study
This press release announces the top-ranked websites in the E Source Review of North American Electric and Gas Company Residential Websites: 2017.