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Business customer interest in energy-related products and services
Results from the Small and Midsize Business and Large Business Customer Satisfaction Studies
In an increasingly competitive marketplace, it's imperative for utilities to generate revenue by offering additional products and services to business customers. In this report, we analyze data from our Business Customer Satisfaction Studies to gauge customers' interest in a variety of offerings.
Large business customers desire energy reliability, effective emergency communications, and trustworthiness
OUC, WEC Energy Group, and FPL take top spots in Business Customer Satisfaction Study
This press release announces the results of the E Source 2023 Business Customer Satisfaction Study, an annual survey of more than 600 large business utility customers.
Large business customers desire energy reliability, trustworthiness, and effective emergency communications
WEC Energy Group, Clark Public Utilities, and Snohomish County PUD take top spots in Business Customer Satisfaction Study
This press release announces the results of the E Source 2022 Business Customer Satisfaction Study, an annual survey of more than 700 large business utility customers.
Large business customers desire energy reliability, trustworthiness, and effective emergency communications
WEC Energy Group, Clark Public Utilities, and Snohomish County PUD take top spots in Business Customer Satisfaction Study
This press release announces the results of the E Source 2022 Business Customer Satisfaction Study, an annual survey of more than 700 large business utility customers.
Turning roadblocks into on-ramps: The path to fleet electrification
The best thing utilities can do right now to support fleet electrification is to build out program offerings. Learn which five areas we think utilities should be focusing on to help business customers with fleet electrification.
Large business customers desire energy reliability and effective emergency communications
WEC Energy Group, FPL, and Huntsville Utilities take top spots in Business Customer Satisfaction Study
This press release announces the results of the E Source 2021 Business Customer Satisfaction Study, an annual survey of more than 800 large business utility customers.
WEC Energy Group and Snohomish County PUD take top spots in 2020 E Source Business Customer Satisfaction Study
This press release announces the top utilities in large business and small and midsize business customer satisfaction, according to the 2020 E Source Business Customer Satisfaction Study.
Are you recommending the right products and services to your large business customers?
Findings from the 2019 Large Business Gap and Priority Benchmark
Which utility-provided products and services can help large business customers reach their energy-savings goals and generate revenue for the utility? This snapshot highlighting data from our 2019 E Source Business Customer Satisfaction Study has the answers.
E Source study addresses utility adoption of account management best practices
This press release announces the results of the 2019 E Source Account Management Assessment.
What are the best ways to reach business customers through community-based marketing and events?
An Ask E Source answer
Community-based marketing and events are effective ways to engage your business customers. In this answer, we explain the benefits of community-based marketing, show you how to expand your multichannel marketing approach and use testimonials, highlight utility examples, and make recommendations.​