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1 - 10 of 17 results
CC&B application upgrade and migration
Consulting case study
This case study explains how E Source helped one of the nation's largest investor-owned utilities shorten its disaster recovery time from 24 hours to under 4 hours with a CC&B application upgrade.
Revenue recovery and credit risk prevention
Consulting case study
This case study explains how E Source helped a West Coast utility transform its revenue recovery and credit risk prevention strategy, recovering $44.7 million in direct revenue.
CIS transformation and automated performance testing with the City of Roseville
Consulting case study
This case study explains how the E Source Solution Services team helped the City of Roseville with a seamless CIS transformation and automated performance testing.
4 ways to put the customer first in your CIS implementation strategy
A customer information system (CIS) implementation will affect nearly every employee and business area in your utility. Here are four ways to make sure your utility is putting the customer first in your CIS and other mission-critical system implementation strategies.
South Coast Water District partners with E Source to achieve seamless CIS and CSS migration
E Source NavigateOne methodology and experienced project leadership delivered definitive guidance throughout the software upgrade
This press release congratulates South Coast Water District (SCWD) for the successful migration of its customer information system and the deployment of a new customer self-service solution. E Source helped SCWD modernize its systems to provide world-class customer service to its constituents.
What are best practices for noting gender in customer accounts?
An Ask E Source answer
When a contact center representative (CSR) assumes a caller’s gender based on the sound of their voice, it can lead to confusion and poor customer service. Find out how to train your CSRs to be more gender inclusive and better support customers.
In partnership with E Source, the City of Tallahassee, Florida, continues its digital transformation with its deployment of a cutting-edge CIS
E Source NavigateOne Methodology and project leadership provided industry-proven direction throughout mission-critical software implementation
This press release congratulates the City of Tallahassee, Florida, for its successful digital transformation. The E Source NavigateOne Methodology guided the customer information system and meter data management system implementation.
Upgrading a CIS and MDMS to provide an evolved, reliable, and efficient customer experience
Consulting case study
This case study explains how the E Source Solution Services team helped a utility upgrade a CIS and MDMS to provide an evolved, reliable, and efficient customer experience.
Modernizing the CIS to facilitate a small utility’s big dream to improve the customer experience
Consulting case study
This case study explains how the E Source Solution Services team helped a utility achieve its big dream of modernizing its CIS and improving the customer experience.
E Source congratulates Tualatin Valley Water District and Clean Water Services on a successful CIS digital transformation
This press release congratulates Tualatin Valley Water District and Clean Water Services for their successful customer information system (CIS) digital transformation. E Source assessed current and future business and technology needs and developed RFPs for the CIS project.