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Managing arrears while maintaining flexibility for struggling customers is a balancing act for utilities with no universal recipe. Fortunately, there are many methods that can help. Here are five creative approaches to payment assistance programs that have shown positive results for some utilities.
Fireside chat with PPL Electric Utilities and the Institute for Electric Innovation
Recently, E Source’s Tom Martin had the privilege of speaking alongside Sal Salet, vice president of distribution for PPL Electric Utilities, to share how utilities can integrate AI and data-driven decision-making into storm response and grid investments. Here are some highlights from the session.