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We offer tips on how residential customers can lower their energy use and save money on heating this winter. We cover measures that customers can do themselves to keep heat in and the cold out. And we list other measures that contractors can do for them.
This glossary of customer experience (CX) terms will help you understand common CX buzzwords that you may be unfamiliar with. We’ll continue to make updates, and we encourage you to send us your definitions and recommendations. We’re all better off when we’re speaking the same language!
Affordability and Equity practice will help utilities better serve at-risk customers and communities
This press release announces the launch of the E Source Affordability and Equity practice, which merges best-in-class research and advisory capabilities with expertise, data science, and implementation services to help utilities better serve vulnerable customers and communities.
A customer information system (CIS) implementation will affect nearly every employee and business area in your utility. Here are four ways to make sure your utility is putting the customer first in your CIS and other mission-critical system implementation strategies.
By reducing the number of calls your contact center receives, you’ll likely reduce operating costs and increase customer and employee satisfaction. Learn how to create an effective call-deflection strategy, so contact center agents can spend more time focusing on the customer experience.
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To help you decide whether to start accepting utility bill payments via cryptocurrency, we examine the demand for this payment method among utility customers and the possible impacts of blockchain and cryptocurrencies on the energy industry.
E Source NavigateOne methodology and experienced project leadership delivered definitive guidance throughout the software upgrade
This press release congratulates South Coast Water District (SCWD) for the successful migration of its customer information system and the deployment of a new customer self-service solution. E Source helped SCWD modernize its systems to provide world-class customer service to its constituents.
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When a contact center representative (CSR) assumes a caller’s gender based on the sound of their voice, it can lead to confusion and poor customer service. Find out how to train your CSRs to be more gender inclusive and better support customers.
E Source NavigateOne Methodology and project leadership provided industry-proven direction throughout mission-critical software implementation
This press release congratulates the City of Tallahassee, Florida, for its successful digital transformation. The E Source NavigateOne Methodology guided the customer information system and meter data management system implementation.
Delivering DSM programs that benefit the customer
Host Bryan Jungers welcomes to the podcast Tom Lienhard, executive consultant to E Source, and Barend Dronkers, product strategist for Customer Energy Solutions at E Source, to talk about DSM programs and what utilities should be doing to keep them moving forward to benefit customers.
