Ameren Illinois, BGE, FirstEnergy, LG&E and KU, Tampa Electric, and Tennessee Valley Authority earned top honors
This press release announces the winners of the 2023 E Source Utility Ad Awards Contest. E Source recognized winners for generating impressive results in brand awareness, website traffic, and program participation, while maintaining an innovative design.
Implementing a new business technology can be a complex process that affects staff and customers. But a well-designed communication campaign that includes customer engagement and organizational change management activities can help the implementation go smoothly. Check out our five tips for success.
Research and advisory case study
This case study explains how data-driven insights presented at an E Source event helped JEA design a meaningful payment assistance campaign for LMI customers.
Delivering DSM programs that benefit the customer
Host Bryan Jungers welcomes to the podcast Tom Lienhard, executive consultant to E Source, and Barend Dronkers, product strategist for Customer Energy Solutions at E Source, to talk about DSM programs and what utilities should be doing to keep them moving forward to benefit customers.
E Source is now accepting submissions for the top utility advertising campaigns
This press release announces the launch of the 2023 E Source Utility Ad Awards Contest. The annual contest recognizes and rewards creative excellence in utility advertising and is open to any electric, gas, or water utility located in the US or Canada.
Content strategy guides how you create and manage content to meet customer needs and support business objectives. You can produce content without a strategy, but it will be inconsistent and without purpose. To build and mature your utility’s content strategy, we recommend taking these seven steps.
Research and advisory case study
This case study explains how an E Source membership and the E Source Website Benchmark study helped PG&E achieve digital equity.
An Ask E Source answer
With the cost of energy rising, it’s time to rethink your rate communication strategy so you can offer customers proactive communications before rate increases show up on their bills. Communicate the news clearly and directly, and frame it as a story where your customers play a leading role.
Consulting case study
Learn how E Source Consulting and Advisory Services helped Ameren develop and implement a strategy for unplanned outages. The initiative led to an improved customer outage experience, streamlined operations, and a measurable increase in customer satisfaction.
Platform to play pivotal role in accelerating clean-energy adoption to help New York meet ambitious climate goals
This press release announces the selection of E Source by the New York State Energy Research and Development Authority to develop New York’s Integrated Energy Data Resource (IEDR) platform.
