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121 - 130 of 142 results
From bill to payment: Improving the customer experience
<p>For many customers, billing and payment interactions define the customer experience; it can be the only communication a customer has with their utility. Join us for a one-hour web conference to learn how two utilities are redesigning their billing and payment experiences with the help of E Source.</p>
Innovation Showcase: Focus on Blue Pillar
<p>The third presentation in the Innovation Showcase series of the E Source Utility Innovation Partners Program features the CEO of Blue Pillar. Don&#039;t miss this opportunity to learn how Blue Pillar is helping businesses become more energy efficient, resilient, and self-sufficient.</p>
Innovation Showcase: Focus on Virtual Peaker
<p>This second presentation in the Innovation Showcase series of the E Source Utility Innovation Partners Program features Virtual Peaker, a real-time control system in the cloud that operates and optimizes any smart device.</p>
Radically redesign your utility’s customer bill using design thinking
<p>Through recent ethnographic research, E Source revealed major conflicts between how utilities design their bills and the information customers want. We&#039;ve transformed the bill redesign process and are looking for utilities to partner with us for their redesign efforts. Sign up to learn more.</p>
Innovation Showcase: Focus on ConnectDER
<p>This first presentation in the Innovation Showcase series of the E Source Utility Innovation Partners Program features ConnectDER products, which the company promises will reduce logistical issues during solar and other distributed energy resources installation.</p>
Social media roundup: Q4 trends from the top-performing utility posts
Utilities should track social media metrics to see how often people interact with their content and how aware customers are of utility offerings. Here are some trends from the past three months and an award-winning campaign by Alabama Power Company.
Achievements in Customer and Employee Experience: 2024 honorees
This blog honors this year’s winners of the Website Benchmark Award of Excellence and the Achievements in Customer and Employee Experience—utilities that create excellent experiences for their customers and provide a supportive and engaging workplace for their employees.
Social media roundup: Q3 trends from the top-performing utility posts
Utilities should track social media metrics to see how often people interact with their content and how aware customers are of utility offerings. Here are some trends from the past three months and an audience-centric strategy from ComEd.
Keeping customers at the heart of the transition to grid flexibility: A look at this year’s Forum keynote address
This year's E Source Forum will kick off with an inspiring keynote address led by thought-provoking speakers who’ll motivate you for what’s to come. Let’s take a look at what you can expect this year and get to know our keynote speakers.
From the park to the peak: What to expect from Forum 2024
Every year, we bring you the latest breakthroughs and trends in the utility sector—along with a healthy dose of fun—and this year is no different. So, what can you expect from this year's E Source Forum? Read this blog to find out!