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Results from the Small and Midsize Business and Large Business Customer Satisfaction Studies
In an increasingly competitive marketplace, it's imperative for utilities to generate revenue by offering additional products and services to business customers. In this report, we analyze data from our Business Customer Satisfaction Studies to gauge customers' interest in a variety of offerings.
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Community-based marketing and events are effective ways to engage your business customers. In this answer, we explain the benefits of community-based marketing, show you how to expand your multichannel marketing approach and use testimonials, highlight utility examples, and make recommendations.​
Utilities have an opportunity to retain and engage customers by supporting solar power. This infographic shows the characteristics of business customers adopting solar and the top business sectors that have already adopted photovoltaics at their largest facility.
<p>Looking for online resources for business customers? Does your business contact center staff need industry expertise? Is your marketing team looking for new ways to engage with commercial customers? Business Energy Advisor has you covered.</p>
Utility professionals had a lot on their minds in 2023—from grid modernization and advanced metering infrastructure to EVs, affordability, and customer satisfaction. To kick off 2024, we’re highlighting the top 10 E Source blog posts from 2023.