Welcome to the E Source Blog! Our staff will share insights and observations about life at E Source, our events, our research, and other fun stuff.
Pinpointing the x factor for success in corporate citizenship is tough. In 2013, I spoke with marketing and community leaders at a select few utilities to learn how they’ve reached best-in-class status in the corporate citizenship index of various JD Power utility customer satisfaction studies. At a high level, I learned that the particular efforts a company undertakes are less important to success than the strength of the strategic planning process.