How using ethnographic research and design thinking ensures program success

May 5, 2021 | Sara Patnaude | 2 min read
Putting customers’ needs first when building or revamping your programs will make sure that your offerings resonate with customers and meet their needs. Find out how E Source ethnographic research can bring you closer to your customers and help you meet your goals.

E Source award season: Submit your ad campaigns or customer or employee initiatives today!

April 26, 2021 | Sara Patnaude | 4 min read
It’s award season! If you’ve got work from the past year you’re proud of (and we know you do!), consider entering the E Source Utility Ad Awards Contest or Achievements in Customer and Employee Experience to get the recognition you deserve.

E Source hot topics: Hybrid direct-install programs and low- and moderate-income customers

April 21, 2021 | Sara Patnaude | 3 min read
E Source hot topics for April 2021 are hybrid direct-install programs and low- and moderate-income customers. Now through the end of the 2021 E Source Forum, if your utility subscribes to at least one research service, you can get access to six pieces of free content outside your membership.

Introducing PowerTalking, an E Source podcast

April 13, 2021 | Jeremy Fischer
We’re excited to launch our new podcast, PowerTalking, where we’ll be chatting all things energy with various utility experts and energy nerds. Every other month, we’ll bring you a new episode chock-full of utility news, trends, and recommendations.

Keeping EVs charged during a natural disaster

April 7, 2021 | Spencer Sator | 2 min read
With natural disasters such as hurricanes, snowstorms, and wildfires occurring more frequently and intensely, utilities need ways to support their electric vehicle customers during a disaster-caused outage.

Utility Moneyball: How E Source OneInform helps you make data-driven decisions

March 30, 2021 | Ted Schultz | 5 min read
Baseball season is upon us, and it provides a great metaphor for the utility sector. Two decades ago, baseball started making data-driven decisions, and it changed the game. Our launch of E Source OneInform is doing the same for utilities. Learn how you can start playing utility moneyball today!

Exclusive, limited-time offer for current members: Access six pieces of content outside of your membership

March 25, 2021 | Sara Patnaude | 2 min read
If your utility currently subscribes to just one (or a few) of our research and advisory services, you won’t want to miss this limited-time offer to see what you’re missing. From now until October 1, 2021, you can access up to six pieces of content outside of your membership at no additional cost.

COVID, one year later: Celebrating utilities’ efforts to help customers

March 17, 2021 | Sara Patnaude | 4 min read
Weaved throughout the struggles of the 2020 are successes worth celebrating. Utilities across the US and Canada worked incredibly hard to help customers, contribute to COVID-19 relief efforts, and essentially become a reliable (and possibly unexpected) source of support in a trying time.

5 things customers want from their utility’s mobile app

March 10, 2021 | Sara Patnaude, Anna Nixon | 3 min read
Developing a responsive website is a great step toward setting up a mobile presence, but it isn’t enough. Utility mobile apps outperform utility websites in overall customer satisfaction.

Digital business transformation: 5 steps to develop a human-centric approach to modernizing your utility

February 25, 2021 | Sara Patnaude, Kim Neininger | 7 min read
The utility of the future will be fully digital. Making that transition requires you to radically rethink how your people, processes, data, and technologies will affect business performance. To help you maximize value from digital investments, we’ve compiled five tips to get you started.