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Improve contact center outcomes and enable agents with better knowledge management
Hear how utilities are using knowledge management and agent assist tools to help agents find answers faster, improve consistency, and better support customers. Utility peers will share what’s working, what they’re learning, and practical ideas for your own utility.
E Source membership 2021
Starting in October, Tennessee Valley Authority will stop funding the E Source membership for local power companies. Join this web conference to learn how you can maintain your E Source membership. We’ll discuss the benefits of each service we offer and the discounts we’ll provide you in 2021.