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Using data-driven insights to design a meaningful payment assistance campaign for LMI customers
Research and advisory case study
This case study explains how data-driven insights presented at an E Source event helped JEA design a meaningful payment assistance campaign for LMI customers.
5 creative approaches to utility payment assistance programs
5 creative approaches to utility payment assistance programs
Managing arrears while maintaining flexibility for struggling customers is a balancing act for utilities with no universal recipe. Fortunately, there are many methods that can help. Here are five creative approaches to payment assistance programs that have shown positive results for some utilities.