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E Source study reveals increased focus on utility website accessibility in 2023
93 utilities participated in 2023 Website Benchmark; NIPSCO earned top spot
This press release announces the full rankings of the E Source 2023 Website Benchmark. Conducted every other year since 2002, the Website Benchmark measures the user experience of utility websites accessed from mobile devices and desktop computers.
Top-Rated Utility Websites Prioritize Customer Needs, According to 2019 E Source Study
This press release announces the top utilities in 2019 E Source Review of North American Electric and Gas Company Residential Websites.
Utility websites are becoming more user-friendly, mobile-optimized according to a 2017 E Source study
This press release announces the top-ranked websites in the E Source Review of North American Electric and Gas Company Residential Websites: 2017.