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1 - 10 of 38 results
Achievements in Customer and Employee Experience: 2025 honorees
We’re honoring the 2025 winners of the E Source Website Benchmark Award of Excellence and the Customer and Employee Experience Awards. These awards highlight utilities that create excellent experiences for their customers and provide a supportive and engaging workplace for their employees.
Utility executives share their perspectives on energy equity
Interviews with executive members of the E Source Energy in a Clean Energy Economy collaborative
Check out recorded interviews with utility leaders on the importance of energy equity in the utility industry, how we can make real progress toward achieving it, and the role utilities, their partners, and E Source can play in getting there.
Use data and collaboration to ensure the success of your crisis communications plan
With storms becoming more prevalent and severe, teams must collaborate to deliver accurate and prompt communications to customers, but it can be challenging to coordinate the flow of information. We explain how solutions from E Source Data Science and the Corporate Communications Service can help.
LMI program enrollment improvements that make a difference
Enrolling in a utility program should be easy, quick, and stress-free for customers. Here are a few program enrollment improvement strategies that have been successful for Avista Utilities, Seattle City Light, and the Los Angeles Department of Water and Power.
Key highlights and memorable moments from the 2023 Forum
The engagement and enthusiasm that was seen at the E Source Forum 2023 reaffirmed our industry’s dedication to continuous improvement and customer-centric innovation. In case you missed it, here are some highlights from the event.
How can residential customers lower their winter heating bills?
An Ask E Source answer
We offer tips on how residential customers can lower their energy use and save money on heating this winter. We cover measures that customers can do themselves to keep heat in and the cold out. And we list other measures that contractors can do for them.
E Source commits to helping utilities address energy affordability and equity challenges for vulnerable customers
Affordability and Equity practice will help utilities better serve at-risk customers and communities
This press release announces the launch of the E Source Affordability and Equity practice, which merges best-in-class research and advisory capabilities with expertise, data science, and implementation services to help utilities better serve vulnerable customers and communities.
The equitable utility: What it means and how executives are getting there
For years, utilities have been working toward a massive transition to electrification on the back of renewable energies. But now, the conversation has shifted beyond just generation and distribution: How can utilities make this transition equitable?
Equity in a clean energy economy requires rethinking low-income rates
Transitioning to a clean energy economy without first changing low-income rate design will adversely affect many of your at-risk customers. The time has come to design solutions that more directly and fundamentally reduce energy burdens for these customers.
How to make your utility programs more equitable
Forum keynote speaker Quinn Parker on what it means to operationalize equity
Quinn Parker, founder and CEO of Encolor, closed out E Source Forum 2022 by defining what it means to operationalize equity in utility programs. Here are three actions you can take at your utility to make your programs more equitable.