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1 - 4 of 4 results
New metrics: Assessing energy burden and bill impacts
This analysis explores how utilities can move beyond traditional metrics to better understand and reduce energy burden for income-qualified customers.
Using data-driven insights to design a meaningful payment assistance campaign for LMI customers
This case study shows how JEA used data and customer insights to design a more effective, empathetic payment assistance campaign for low- and moderate-income (LMI) customers.
How Ameren deployed an outage strategy to increase customer satisfaction by 68%
This case study shows how Ameren Illinois transformed its outage experience by shifting to a customer-centered strategy.
Defining an ideal program strategy for portfolio optimization
Research and advisory case study
This case study explains how E Source experts and research tools helped a Northeast utility define an ideal program strategy for portfolio optimization.