Most recent content on this topic
E Source Digital Strategy Summit for the Tennessee Valley
July 23, 2020
E Source is putting on a two-part event to help utilities in the Tennessee Valley improve their digital strategy. Join our experts and your peers to learn how to create a killer social media presence and optimize your websites to best serve customers
Energy in the Context of Low-Income Customers' Lives: Insights from E Design 2020 Ethnographic Research
Adam Maxwell | November 21, 2019
Low-income customers have a lot on their plate, and they're not thinking about (and often don't know about) the energy-related services utilities can offer them. Through this web conference, you'll encounter video and audio clips of low-income customers talking about their energy challenges.
5 great ways to deflect calls to self-service channels
Keenan Samuelson | October 31, 2018
The phone is an expensive contact channel, so we gathered five best practices for routing customers to other channels. They include improving self-service options, communicating proactively, using virtual assistants, building a business case for call deflection, and allowing customers to self-serve.