Most recent content on this topic
How to improve your midstream and upstream programs and adjust them amid COVID-19
Midstream programs promise utilities a cost-effective, customer-centric approach to achieving energy savings, but these programs aren’t without their challenges. Join us for this public web conference where we’ll discuss popular and promising measures, top-performing program designs, and more.
Case Studies for Achieving Cost-Effective Portfolios: Solution Showcase Series
During this web conference, we’ll showcase three residential case studies from utilities and their partners on how they’re seizing new opportunities to meet demand-side management program goals.
What Measures Are Moving Up the Stream?
In 2018, E Source performed a comprehensive review of the midstream and upstream demand-side management market. Find out what program types are suitable for the midstream and upstream market and gain insights to implement at your utility.
6 Must-Attend Sessions at This Year's E Source Forum
At the 2019 E Source Forum, we'll be hosting innovative sessions in six topical tracks that represent the most pressing subjects in today's energy industry: account management, customer experience, demand-side management, distributed energy resources, marketing and communications, and technology.
The DSM Trends Utility Executives Think You Should Know About
Twice a year, we host the E Source Demand-Side Management Executive Council, where DSM utility executives come together to share innovations, discuss challenges, and solve problems. Here we present our top takeaways and trends from the spring 2019 meeting.
Recognize and Reward Innovative Excellence at Your Utility
Every fall, at the annual E Source Forum, we hold an awards ceremony, where we recognize the best and brightest people and utilities from across North America who are driving innovation in the energy industry. Don't miss your chance to win an E Source award—submit your entries today!
How to Make the Billing and Payment Experience a Positive Customer Touchpoint
When designing a better billing and payment experience, whether it's for residential or business customers, it's critical to look at each interaction from the customer's point of view.
What's the Best Way to Design a Mobile Login Page?
We surveyed 114 utility websites for our 2017 E Source Utility Website Benchmark and learned how the top-quartile utilities (based on overall performance) link to their mobile login module for online account access. See industry examples and best practices for designing a mobile My Account login.
From Bill to Payment: Improving the Customer Experience
For many customers, billing and payment interactions define the customer experience; it can be the only communication a customer has with their utility. Join us for a one-hour web conference to learn how two utilities are redesigning their billing and payment experiences with the help of E Source.
How Design Thinking Can Propel Innovation at Your Utility
One of the key elements that utilities need to incorporate into their design-thinking strategy is a customer-first mentality. By putting customers first as you design new products and services for them, you'll be more successful.