Most recent content on this topic
What Are Best Practices for Marketing Paperless Billing?
We reveal how to overcome customer barriers to paperless billing and showcase a number of examples of effective marketing strategies.
E Source answer
Trends in billing and payment interactions
Rachel Cooper, Keenan Samuelson
In this report, we explore the results of the 2018 E Source Digital Metrics Survey on billing and payment interactions. Our findings will allow you to compare your utility's interactions to those of your peers. Read on to learn which channels customers use during their billing and payment journey.
How Do Residential Customers Typically Pay Their Bills?
Laura Ruff, Rachel Cooper | July 2, 2018
Curious as to how residential customers prefer to pay their bills with other service providers? Our report, which uses data from the 2017 Claritas Technology Behavior Track and Energy Behavior Track studies, looks into the channels customers use to pay their electric, Internet, TV, and phone bills.
Are We Getting Utility Bill Designs All Wrong?
Bill LeBlanc | June 13, 2018
Sign up for E Source's upcoming bill redesign web conference on June 26, 2018, to learn how to better design your utility bill to serve customers' needs. We'll discuss our recent ethnographic market research, customer-centric design-thinking approaches, and more.
3 Best Practices in Utility Bill Redesign
Ryan Austin | March 29, 2018
Learn how redesigning a utility bill around the customer experience can positively affect customer satisfaction while also decreasing costs in the call center and increasing savings for the utility.
Who’s your target paperless billing audience?
Keenan Samuelson, Cory Coggins | December 7, 2017
There are plenty of untapped customers who would be open to paperless billing, but how do you find the holdouts and more strategically target them to increase enrollments? Check out this infographic to learn more about the customers you're not targeting.