Most recent content on this topic
Top-Rated Utility Websites Prioritize Customer Needs, According to 2019 E Source Study
Sannie Sieper | September 3, 2019
This press release announces the top utilities in 2019 E Source Review of North American Electric and Gas Company Residential Websites.
Redesigning Your Residential Portfolio: Highlights from the 2019 E Source Next-Gen Residential DSM Workshop
Kate Merson | August 13, 2019
Couldn't make the 2019 E Source Next-Gen Residential DSM Workshop? Now's your chance to catch up on key highlights from the event. In this web conference, we'll discuss trends such as innovative and promising solutions to revamp your electric and gas residential demand-side management portfolio.
Redefining the Low-Income Customer Experience
Lisa Markus | May 16, 2019
Join us for this one-hour web conference to learn how companies use market research, segmentation, customer journey mapping, innovative marketing techniques, and internal alignment to better understand and support low-income customers.
How Can We Prepare Our Contact Centers for Solar and Electric Vehicle Demand?
Keenan Samuelson, Lauren Potter
Check out this Ask E Source answer for tips on preparing your contact center for an increase in solar and electric vehicle (EV) customer demand. We recommend using customer-friendly language, including solar and EV options on the IVR menu, developing a knowledge base, and more.
E Source answer
What Canadian Customer Insights Does E Source Offer?
Luke Currin, Rachel Cooper | December 10, 2018
Which of your customers want an electric car? What are their communication preferences and online behaviors? The E Source Canadian Residential Customer Insights Center answers these questions and many more. Join this web conference to learn what consumer insights you can access through this tool.
How Do Residential Customers Typically Pay Their Bills?
Laura Ruff, Rachel Cooper | July 2, 2018
Curious as to how residential customers prefer to pay their bills with other service providers? Our report, which uses data from the 2017 Claritas Technology Behavior Track and Energy Behavior Track studies, looks into the channels customers use to pay their electric, Internet, TV, and phone bills.
What are best practices for noting gender in customer accounts?
Lisa Schulte | July 26, 2018
When a utility's call center representative assumes a caller's gender based on the sound of their voice, it can lead to confusion and poor customer service. Find out how to train your call center staff to provide transgender-inclusive service in their communications.
E Source answer
Educating US Customers About the Benefits of HEM
Rachel Cooper | April 23, 2018
US utilities have an opportunity to educate customers who are interested in home energy management (HEM) on the potential benefits of the smart home, including the ability to monitor and reduce their energy use. Our infographic explains which customers to target and how to reach them; check it out!
Using Data to Drive Your Residential Customer Marketing Decisions
Luke Currin, Rachel Cooper | May 15, 2018
During this web conference, we'll unveil the latest updates to the E Source Residential Customer Insights Center and present intriguing data trends about US residential customers' energy-related priorities, preferences, and opinions.
TN Valley LPC Leaders Group Call: Marketing and Programs to Reach Low-Income Customers
Courtney Welch | January 25, 2018
Mark your calendars to join E Source and your peers for the next Tennessee Valley LPC Leaders Group Call. During this call, you'll have the opportunity to discuss low-income programs and marketing strategies with other general managers from Tennessee Valley.