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How to Make the Billing and Payment Experience a Positive Customer Touchpoint
When designing a better billing and payment experience, whether it's for residential or business customers, it's critical to look at each interaction from the customer's point of view.
E Source Hosts Executive Roundtable for Customer Innovation on April 16 in Boston
This press release announces the E Source Executive Roundtable for Customer Innovation, which is being held in Boston on April 16, 2019. This meeting for the executive leadership of utilities’ customer-facing departments will immerse participants in design thinking and ethnographic research.
From Bill to Payment: Improving the Customer Experience
For many customers, billing and payment interactions define the customer experience; it can be the only communication a customer has with their utility. Join us for a one-hour web conference to learn how two utilities are redesigning their billing and payment experiences with the help of E Source.
How Design Thinking Can Propel Innovation at Your Utility
One of the key elements that utilities need to incorporate into their design-thinking strategy is a customer-first mentality. By putting customers first as you design new products and services for them, you'll be more successful.
The Customer Reigned Supreme at the 2018 E Source Forum
Throughout the week at the 2018 E Source Forum in Denver, customer-centricity took center stage. This year, we sent in film crews to capture 14 sessions that covered marketing, demand-side management, customer experience, technology, and account management. Check out some of the footage.