The demand-side management customer journey for income-qualified customers: An E Source multiclient study
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On
Design thinking
Consulting
For nearly 40 years, we’ve helped the utility companies across the US and Canada with our solution assessment, strategy, and implementation services. Our experts draw on your organization’s size, focus areas, and context to create customized solutions designed to achieve your business goals.
Ethnographic research and design thinking
From electric vehicle (EV) adoption to brand reputation and from smart homes to marketing initiatives, putting customers’ needs first when building or revamping your programs will ensure that what you’re offering is what customers are asking for.
But how do you know what customers want? That’s where ethnographic research comes in.
Using data to help LMI customers
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The demand-side management customer journey for income-qualified customers: An E Source multi-client study
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The low- and moderate-income customer energy assistance journey
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The five design imperatives
Trying to figure out how to refresh your existing residential customer portfolio? Struggling to increase program enrollment numbers or actively engage existing participants?
Radically redesign your utility’s customer bill using design thinking
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From bill to payment: Improving the customer experience
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Energy in the context of low-income customers' lives: Insights from E Design 2020 ethnographic research
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