Account management | E Source

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E Source Forum 2019 Speaker Interviews

January 8, 2020

Did you miss the 2019 E Source Forum? Or did you go but missed a session or two? Watch these short video interviews of some of the Forum 2019 speakers to learn more about the technology, DSM, marketing, communications, CX, account management, and distributed energy topics they covered.

Resource center

E Source Study Addresses Utility Adoption of Account Management Best Practices

Sannie Sieper | December 5, 2019

This press release announces the results of the 2019 E Source Account Management Assessment.

Partnering with business customers who are going renewable

Devin Fink | November 13, 2019

Utilities have to figure out how they can best help their largest business customers achieve sustainability, renewable, and clean energy goals. After our 2019 Forum panel discussion, we talked to Chris Conrad from Xcel Energy to learn more about the utility’s efforts.

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6 Must-Attend Sessions at This Year's E Source Forum

Jeff Stoermer | August 14, 2019

At the 2019 E Source Forum, we'll be hosting innovative sessions in six topical tracks that represent the most pressing subjects in today's energy industry: account management, customer experience, demand-side management, distributed energy resources, marketing and communications, and technology.

Newsletter

10 Reasons to Attend the E Source Forum

On the fence about attending the E Source Forum in Denver, Colorado? Here are 10 reasons why you won't want to miss it.

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E Source Relaunches Business Energy Advisor

Sannie Sieper | May 1, 2019

This press release announces the release of the newly reinvigorated and redesigned E Source Business Energy Advisor. This powerful tool contains a library of information that integrates with utility websites and provides sector-specific energy advice for utilities and their business customers.

What Are the Best Practices for a Large C&I New-Service Application Process?

When setting up new services for large commercial and industrial (C&I) customers, key account managers should work to create the best possible customer experience. Learn about how to manage your large C&I new-service application process and keep your customers happy.

E Source answer

Essential Online Resources for Your Business Customers

Devin Fink | May 14, 2019

Looking for online resources for business customers? Does your business contact center staff need industry expertise? Is your marketing team looking for new ways to engage with commercial customers? Business Energy Advisor has you covered.

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What Do We Need to Know About Working with RE100 Customers?

Devin Fink | July 22, 2019

Companies that have committed to using 100% renewable energy by joining the RE100 present an exciting challenge for utility account reps. Learn how these important customers differ from a typical key account and what you need to know to help them meet their energy goals.

E Source answer

Account Management Optimization: Consulting Case Study

Learn how E Source Consulting & Advisory Services helped a large southeastern utility develop and implement an improved account management organization. The project boosted already impressive business customer satisfaction ratings and helped streamline internal operations.

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