Demand-side management (DSM) programs are one of the best things utility customers get from their utility.

E Source is pleased to announce that utilities are making progress when it comes to designing websites that meet customers’ needs. They’re also using responsive design more in 2017 than they did in 2015, according to the recently completed E Source Review of North American Electric and Gas Company Residential Websites: 2017.

Conducted biennially since 2002, this study measures how well utility websites engage residential customers and assesses website improvements as they relate to customer needs. The top utility websites in North America belong to:

Q:What energy-saving tips can help residential customers lower their bills in the summer?

At E Source, we talk to demand-side management (DSM) industry professionals every day about the work they’re doing and the challenges they face on the job. Two common sentiments that we often hear from DSM program managers and execs about performance are:

The E Source Omnichannel Survey assesses the omnichannel efforts of the utility industry across eight customer-facing channels:

• Website (desktop, laptop, and mobile)
• Mobile app
• Email
• Text messaging
• Online chat
• Phone—IVR
• Phone—live agent
• Social media

From a residential customer perspective, we look at:

Utilities have an opportunity to retain and engage customers by supporting solar power. This infographic shows the characteristics of business customers adopting solar and the top business sectors that have already adopted photovoltaics at their largest facility.

Ever since Thomas Edison’s incandescent lamp became commercially available more than a century ago, technological advances and federal regulations have shaped lighting’s path. Our infographic shows you the journey of lighting technology, including major milestones—such as the development of LEDs, lighting’s first appearance in demand-side management portfolios, and federal efficiency standards. We also explain the current state of the lighting market and where it’s headed in the future.

By participating in the 2024 E Source Utility Ad Awards Contest (as defined below) or otherwise submitting any print advertisements, ad copy, photographs, artwork, videos, commercials, or other materials (“Content”) through its contest Website located at energyadvision.esource.com (the “Site”), you agree to be bound by the terms and conditions of this Agreement as follows.

Every new technology must cross the “chasm of death”—the high-risk, precommercial phase of market adoption where costs are high and value is uncertain—before it can take off and penetrate the market at scale. Utilities test and promote emerging technologies, but these efforts often only address technical and market potential, not market development.