online event

Property manager portals: An Account Management Network and digital self-service crossover event

January 23, 2025 | 9:00 am - 10:00 am EST

NOTE: This event has already taken place. See below for event description.

Join your peers in account management and digital self-service for an event focused on property manager portals. We’ll build on our discussion from December 2024, highlighting results from the E Source 2024 Business Customer Satisfaction Study on how utilities can better serve property management customers and reduce customer effort. We’ll dive into one of the key tools for doing this: property manager portals. Come prepared to share your best practices, challenges, and needs for small and midsize business customers and managed accounts customers when it comes to these important tools.

We’ll have Mike Hill, assistant division manager at Tacoma Public Utilities, join us for this discussion. Hill will highlight:

  • The functionality and impact of Tacoma Public Utilities’ current property manager portal
  • Additional pain points for this customer group
  • The utility’s plans for future improvements to its portal

The Account Management Network is our exchange series for account management leaders, account managers, and account management support teams. These events will be hosted by Scott Poole, who joins us after a 30-year career at Southern Company where he spent his time leading a 100-plus-employee account management organization. Each month we’ll bring together members of the E Source Account Management Service to discuss trending topics like tiering business accounts, business development and sales strategies, recruiting and training account managers, and other top concerns for key account teams. And we’ll be sure to leave ample time for questions, open discussion, and sharing.

By joining the network, you can:

  • Build a network of account managers and account management leaders
  • Ask your questions in person and get real-time feedback from other account managers and E Source experts
  • Have ongoing conversations about big initiatives and workshop your top business challenges
  • Discuss the long-term role of account managers and teams and how that role should evolve
  • Provide input on future network discussion topics

Speakers:

Scott Poole, Executive Consultant, Account Management, E Source
Mike Hill, Assistant Division Manager, Customer Service, Tacoma Public Utilities

Questions about this event? Send us a message.