Developing Your Future-Forward Customer Contact Channel Strategy

March 21, 2019

Contact channels that weren’t common a few years ago (such as chat) are now mainstream and necessary to deliver a positive customer experience. With so many new opportunities for connecting with customers, you need a clearly articulated strategy to prioritize your customer contact dollars. In this web conference, we’ll discuss how to develop a strategy that can withstand all the new technologies, platforms, and channels that your customers are using.

You’ll learn:

  • The new customer service contact channels that you need to prepare for
  • Why new technology evolves and gets adopted so quickly in today’s day and age
  • How to balance customer service priorities with increased pressure to generate revenue
  • Why you need to focus on solving customer problems, not the channels used to solve them


Keenan Samuelson, Senior Analyst, Customer Experience, E Source
Jeffrey Daigle, Director, Customer Experience, E Source

Who should attend:

Anyone interested in learning about evolving customer contact channels, technologies, and platforms.

For more information about attending this event, please email us or call 1-800-ESOURCE (1-800-376-8723).