Equipment performance is essential but isn’t something you can predict from a label

Key takeaways

  • Customers have low expectations for the performance of electric equipment.
  • Homeowners who have electrified home equipment are usually satisfied, but plenty of customers also have less-desirable outcomes.
  • Equipment ratings, like the standard efficiency metrics required by the US government, aren’t always good predictors of how equipment will operate in the field.
  • Efficiency and electrification programs should use caution when relying on ratings like SEER2 and HSPF2 for rebate eligibility or savings estimates.

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  • Distributed Energy Resource Strategy Service

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