Increase income-qualified DSM program uptake by improving your customer enrollment and verification strategy

Key takeaways

• Demand-side management (DSM) programs for low- and moderate-income (LMI) customers are reaching just a small fraction of households who need assistance.
• Make enrollment in income-qualified programs as easy and inclusive as possible to help customers with high energy burdens get the help they need.
• Increase eligibility thresholds and relax verification requirements to boost enrollment.
• Use partnerships, readily available data, and community-based strategies to proactively find and enroll qualified customers.
• Expand eligibility requirements and use a combination of criteria to reach more eligible customers.