What we learned at the Fall 2023 Account Management Leadership Council

Key takeaways

  • Attendees at the E Source Fall 2023 Account Management Leadership Council agreed that the best way to reach key accounts is to take a customer-first approach. Offer customers solutions to their business problems instead of trying to make a sale.
  • Attendees reported challenges related to preventing miscommunication, serving small and midsize business (SMB) customers, and helping customers adopt new decarbonization technologies.
  • Account management departments can improve employee retention by offering more work flexibility, employee recognition, and job perks like personal and professional development opportunities.

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