Product development
Most recent content on this topic
Reimagining electricity pricing to meet beneficial-electrification and carbon-reduction goals: Now’s the time for big changes
Bill LeBlanc | October 28, 2020
Come hear two national experts talk about pricing in the context of electrification and carbon reduction.
Virtual event
The electrification framework that benefits customers, the grid, and the planet
Kevin Andrews, Gabe Cuadra, Luke Currin, Steven Day, Bryan Jungers, Bill LeBlanc, Ryan Odell, Jay Stein, Tim Stout | September 8, 2020
Electrification is the increased adoption of electric end-use technologies. Utilities and governments see electrification as a way to reach their energy, climate, and sustainability goals. This E Source white paper can help organizations develop electrification strategies that benefit everyone.
Report
The electrification framework that benefits customers, the grid, and the planet
Kevin Andrews, Gabe Cuadra, Luke Currin, Steven Day, Bryan Jungers, Bill LeBlanc, Ryan Odell, Jay Stein, Tim Stout, Courtney Welch | June 16, 2020
Electrification, or the increased adoption of electric end-use technologies, isn’t a new trend, but the idea is undergoing a renaissance. This time, the focus has significant though nuanced differences from prior waves of electrification. In this report, we present our electrification framework.
Report
The what and why of technology transfer: Redefining success to meet today’s challenges
Bryan Jungers | May 13, 2020
Where do good technologies and program measures come from, and how do we know them when we see them? In this web conference, we’ll discuss environments that nurture innovation and how utilities are fostering them.
Virtual event
Energy in the Context of Low-Income Customers' Lives: Insights from E Design 2020 Ethnographic Research
Adam Maxwell | November 21, 2019
Low-income customers have a lot on their plate, and they're not thinking about (and often don't know about) the energy-related services utilities can offer them. Through this web conference, you'll encounter video and audio clips of low-income customers talking about their energy challenges.
Virtual event
Charting a course for utility voice assistant development
Essie Snell | October 17, 2019
Smart speakers have become one of the most quickly adopted consumer electronic devices of all time. Come learn about our latest research into the topic and hear about a new study designed to help you take the next steps with virtual assistants.
Virtual event
Residential Customers' Interest in Energy-Related Products and Services
Luke Currin | March 23, 2018
Utilities are diversifying their product offerings beyond electricity and gas to include behind-the-meter technologies, connected home devices, and efficient appliances. This infographic covers which product lines have the most opportunity and reveals customers' communication preferences.
Report
How do you attract next-generation utility customers?
Keenan Samuelson | January 24, 2018
Utilities may be the only companies that can deliver energy, but they're not the only ones that can deliver energy-related experiences. New competitors are entering the market almost every day, edging out utilities.
Newsletter
5 shifts in consumer expectations that will affect your CX strategy
Keenan Samuelson | January 23, 2018
Future customers’ behaviors and expectations will be much different than past customers’, and utility companies will need to adapt. E Source analyst Keenan Samuelson talks about how shifts in consumer psychology and advancements in technology have created a new kind of utility customer.
Report
The future of utility customer experience
Keenan Samuelson | December 14, 2017
Customer expectations are expanding. Yesterday’s future technologies are today’s realities. Through this web conference, you'll unearth the implications of a shifting competitive landscape that will alter the customer experience you need to deliver.
Virtual event
