Electric and gas utilities have significantly increased demand-side management (DSM) program spending in the past decade. Based on market data found in DSM Insights—our tool containing data on DSM program goals, budgets, spending, and savings from DSM regulatory filings—we’ll see DSM spending level off in 2020, with a number of notable pockets of big increases and decreases in spending, netting out in a slight decline.
At E Source Forum 2017, Todd Lazurca, manager of communication services at SaskPower, talked about blending analog and digital content to create experiences for customers. According to him, “experiences are the foundation of our lives—and they’re the foundation of the conversations that we have.” Those conversations have helped SaskPower generate word of mouth among its customers and encourage them to embrace shared experiences within their community. Lazurca explains:
Do you need customer insights to help you develop more-effective distributed energy resource (DER) programs and services?
In 2018, we asked residential customers in the US and Canada what DER technologies they currently have and what they’re interested in or likely to purchase in the next few years. From this E Source Residential DER Customer Market Research, we developed 12 DER technology customer personas to help you design your DER portfolio.
Did you know that US households, on average, pay about 13 bills per month? And because e-billing is growing as a billing and payment option, consumers have more online accounts, cards, alerts, and notices to track than ever before. And when you consider the paper bills many customers still receive, you’re seeing a web of channels, choices, and options customers can choose from to make payments.
On the fence about attending the E Source Forum 2022? Our content and conversations during this year’s event will focus on how utilities can take the important steps needed to meet the seemingly competing priorities of The Sustainable Utility. Here are 10 other reasons why you won’t want to miss it.
We’ve been monitoring utilities’ responses to the COVID-19 pandemic. You’re doing some admirable work to support your customers, employees, and communities during the crisis. But you’re moving fast and we know we’re missing some of your goodwill initiatives.
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