Utility websites play an important role in helping customers find information and complete tasks online. But how readable is this content?

Each year, we celebrate the great work utilities do to create excellent experiences for their customers and provide a supportive and engaging workplace for their employees with the E Source Achievements in Customer and Employee Experience.

Severe storms can cause statewide outages, making emergency preparedness a challenge that utilities can’t ignore.

Our tech roundup webinars keep you updated on the latest developments in efficiency, load management, and decarbonization technologies. At the Summer 2024 Tech Roundup, we highlighted 10 technologies that'll have the most potential for utility pilots and programs.

Low- and moderate-income (LMI) customers are interested in utility weatherization programs, but participation in this customer group is often low because of a lack of awareness, complicated enrollment processes, and financial, structural, and institutional barriers.

Equity is at the nexus of the relationship between customers living in frontline communities and their local utility. And findings from two of our E Source Affordability and Equity annual surveys emphasized that point.

Research shows that survey response rates are declining. But that doesn’t mean voice-of-the-customer (VOC) feedback is getting sparse.

When a water utility considers upgrading a metering system to advanced metering infrastructure (AMI), it might not realize that most of the implementation costs aren’t necessarily from implementing the AMI network itself. Instead, many costs come from issues discovered at the meter location.

Heat pumps used to be something you’d only hear your tech-savvy neighbor talk about. But in the last two years, it seems like manufacturers have been announcing a newer, more capable, more appealing model every month.