The ROI of customer experience

June 13, 2023 | 10:00 am - 11:00 am EST

NOTE: This event has already taken place..

Download the slides | Storms are coming: The power of predictive analytics for storm response, restoration, and outage communications (PDF)

Regulated utilities may have guaranteed customers, but providing a great customer experience (CX) is still vital for financial success.

Investing in CX can lower your operational costs, help you meet efficiency and program participation goals, and blunt the impacts of negative experiences like rate increases and service disruptions. Join CX expert Eryc Eyl to learn why regulated utilities should care about CX, and to gain some helpful perspectives and tools that make the case for CX investments at your utility.

You’ll learn:

• How to understand the regulated utility’s competition and why it matters
• How experiences lead to actions
• Eight financial metrics impacted by CX
• Strategies to gain support for CX investments
• Methods for calculating the ROI of your CX initiatives

Speaker:

Eryc Eyl, Senior Solution Director, Customer Experience, E Source

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