Case Studies
How a customer first approach transformed a Canadian utility's customer programs
Our client faced surging bill complaints and stalled efficiency program growth - so they called E Source. Using journey mapping and voice of customer research, we helped them redesign the moments that matter most, without a systems overhaul.
Ameren Illinois: Energy Efficiency Portfolio Evaluation
E Source empowers Ameren Illinois to strengthen its energy efficiency portfolio through insights that drive equitable outcomes, improve performance, and advance statewide policy leadership.
Saving customers’ lives with an advanced metering infrastructure implementation at Loudon Utilities
This case study explains how E Source helped Loudon Utilities Board upgrade more than 20,000 gas, water, and electric meters in its territory to provide an improved customer experience, cut costs, and decrease its fleet’s carbon footprint.
Systems Planning & Implementation
Modernizing the CIS to facilitate a small utility’s big dream to improve the customer experience
This case study explains how E Source helped a utility achieve its big dream of modernizing its CIS and improving the customer experience.
Customer Operational Excellence
How Ameren deployed an outage strategy to increase customer satisfaction by 68%
This case study explains how E Source helped Ameren Illinois deploy an outage strategy that increased customer satisfaction by 68%.
Arrears Recovery
Helping Central Hudson improve collections performance and customer engagement
This case study explains how E Source helped Central Hudson implement a multi-phase strategy focused on improving collections and customer engagement.
Water Loss Assessment
Helping a California agency meet water loss regulations and reduce real loss by 25%
This case study explains how the E Source Water Loss Consulting team partners with utilities to make informed decisions about water loss management.
Water Loss Assessment
Making informed decisions about water loss management
This case study explains how the E Source Water Loss Consulting team partners with utilities to make informed decisions about water loss management.
Water Loss Assessment
Validating water audits to meet annual water loss reporting requirements in California
This case study explains how the E Source Water Loss Consulting team partners with utilities to validate water audits and meet annual water loss reporting requirements in California.
Policy, Regulatory, & Stakeholder Strategy
Saving time and relieving regulatory pain points with an E Source membership
This case study explains how an E Source membership saved a utility time and relieved regulatory pain points when seeking approval to expand its efficiency and demand-response offerings for its customers.
Customer Research
Boosting customer program adoption rates with market research and data science
This case study explains how E Source helped a municipally owned power and water utility boost customer program adoption rates with market research and data science.
CX Design & Strategy
Using data-driven insights to design a meaningful payment assistance campaign for LMI customers
This case study explains how data-driven insights presented at an E Source event helped JEA design a meaningful payment assistance campaign for LMI customers.