Case Studies
Same-day turnaround to meet an AESO cluster 3 deadline
How E Source compressed roughly two weeks of interconnection application engineering into a single business day for a 250 MW battery storage project in Alberta.
How a customer first approach transformed a Canadian utility's customer programs
Our client faced surging bill complaints and stalled efficiency program growth - so they called E Source. Using journey mapping and voice of customer research, we helped them redesign the moments that matter most, without a systems overhaul.
Ameren Illinois: Energy Efficiency Portfolio Evaluation
E Source empowers Ameren Illinois to strengthen its energy efficiency portfolio through insights that drive equitable outcomes, improve performance, and advance statewide policy leadership.
CX Design & Strategy
Using data-driven insights to design a meaningful payment assistance campaign for LMI customers
This case study explains how data-driven insights presented at an E Source event helped JEA design a meaningful payment assistance campaign for LMI customers.
CX Design & Strategy
How PG&E applied findings from the E Source Website Benchmark study to achieve digital equity
This case study explains how an E Source membership and the E Source Website Benchmark study helped PG&E achieve digital equity.
Storm Outage Insight
Utility improves storm outage prediction accuracy by 20%
This case study explains how E Source Data Science helped a Northeastern utility reduce storm response costs by 25%.
Vegetation Management
A Northeastern utility implements a data-driven vegetation management solution
This case study explains how the E Source Data Science team helped a Northeastern utility deploy a risk-based vegetation management solution that improved the System Average Interruption Frequency Index (SAIFI) by 14%.