Charting a path to business customer satisfaction

March 6, 2019 | Devin Fink, Daniel Doutre | 4 min read
The wants and needs of business customers are always shifting, and when it comes to delivering and managing energy, priorities can evolve rapidly. We've compiled six insights to help you make sure you're meeting your business customers' expectations.

Should your utility have a mobile app?

February 21, 2019 | Keenan Samuelson | 3 min read
Today's customers want fast, easy experiences when interacting with utilities. A well-optimized mobile app can help them successfully manage their account with as little friction as possible.

How Will Your Utility Engage with Alexa and the Google Assistant?

February 8, 2019 | Essie Snell | 3 min read
Smart speakers have emerged as one of the most quickly adopted consumer electronic devices ever, and virtual voice assistants like Alexa and the Google Assistant are flourishing. Learn how E Source is working with Amazon and Google to help utilities embrace this new platform to meet myriad goals.

We Blog. Should You?

January 8, 2019 | Jessica Bailis | 4 min read
According to our 2018 Social Media Survey results, 41% of utilities maintain a blog, but 47% don’t and aren’t planning to start. So for those who do blog, what are the goals and how does maintaining a high-quality blog positively impact a utility's brand?

Happy Holidays from E Source!

December 12, 2018 | Mary Sullivan
One of the joys of the holiday season is the opportunity to say thank you and to wish you—our members, partners, and friends—a cheerful holiday and all the best in the coming year.

Happy Holidays from E Source!

December 19, 2017 | Kym Wootton | 1 min read
Wishing you happy holidays and a prosperous new year!

YouTube and the Water-Energy Nexus

March 17, 2017 | Logan Jacobson | 3 min read
An amateur chef on YouTube treats water as though it's free, but what does it actually cost? People in the energy industry have trouble justifying measures that would address the water-energy nexus because our society fails to appreciate the true value of water.

Are microgrids now worth the risk?

March 3, 2017 | Bryan Jungers | 2 min read
We’ve been watching the evolution of microgrids for a few years now, and they never gained traction in the marketplace. But now, APS sees microgrids as the right solution for the customer and the utility.

OK Google, how much energy does Alexa consume?

February 20, 2017 | Essie Snell | 4 min read
Voice-controlled devices like Amazon Echo and Google Home are rapidly gaining market share and may prove to be a key interface for the smart home over the next year or two. But for energy nerds like me, there’s a persistent and nagging question: How much energy do these devices actually consume?

Creating a CX culture is a marathon, not a sprint

January 19, 2017 | Shawn Silzer | 3 min read
Customer experience (CX) leaders are generally highly driven, but sometimes we need to step outside of our comfort zone and demonstrate patience if we're to succeed in implementing a CX culture at our organizations. AGL Resources offers a success story that we can all learn from.