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Ellen Thommesen

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Submitted by Mykhailo Denysiuk on

Ellen Thommesen is a communications and marketing professional with 14 years of experience across sectors. She has spent more than half of her career in the utilities industry, working as a communications and customer engagement expert at Colorado Springs Utilities. At Colorado Springs Utilities, she led a variety of projects and programs in the Public Affairs Department, including social media, internal communications, multimedia, digital content strategy, email marketing, and crisis communications.

Improving utility storm response

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Submitted by Erin Penksa on

With storms becoming increasingly severe and frequent, utilities are under pressure to be better prepared than traditional risk management methods allow.

How to communicate to customers about wildfire risk and prevention

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Submitted by Elizabeth Minor on

This report was coauthored by Tom Lienhard, an executive consultant. Tom Lienhard retired from Avista Utilities in 2021 as an efficiency engineer after more than 25 years with the utility. His expertise as a mechanical engineer and experience with facilities management have given Tom a unique understanding of customers’ needs related to metering, distributed generation, and energy usage.

Use data and collaboration to ensure the success of your crisis communications plan

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Submitted by Hailey Walker on

Key takeaways

  • Increasingly severe and frequent storms make using data more important than ever to enable your communications team to provide customers with fast and accurate information.
  • Reliable energy and effective communication influence customer satisfaction. Encouraging collaboration between operations and communications teams will help your utility build customer trust and satisfaction during severe weather.

What’s your utility doing for customers, employees, and your community during COVID-19?

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Submitted by Christina Bryson on

We’ve been monitoring utilities’ responses to the COVID-19 pandemic. You’re doing some admirable work to support your customers, employees, and communities during the crisis. But you’re moving fast and we know we’re missing some of your goodwill initiatives.

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