Most recent content on this topic
Give them what they want: SMB customers are interested in saving energy through their utility
Sarah Baker | March 18, 2020
Which utility-provided products and services can help small and midsize business customers reach their energy-savings goals and generate revenue for the utility? This snapshot highlighting data from our 2019 E Source Business Customer Satisfaction Study has the answers.
Are you recommending the right products and services to your large business customers?
Sarah Baker | March 18, 2020
Which utility-provided products and services can help large business customers reach their energy-savings goals and generate revenue for the utility? This snapshot highlighting data from our 2019 E Source Business Customer Satisfaction Study has the answers.
The top-of-mind topics for demand-side management leaders
Gabe Cuadra | February 13, 2020
In this e-book, we summarize the challenges and solutions that demand-side management (DSM) leaders discussed at the fall 2019 DSM Executive Council.
Business Customer Interest in Energy-Related Products and Services
Lane Ginsbern, Daniel Doutre
In an increasingly competitive marketplace, it's imperative for utilities to generate revenue by offering additional products and services to business customers. In this report, we analyze data from our Gap and Priority Benchmarks to identify business customers’ interest in a variety of offerings.
Should Utilities Accept Cryptocurrency for Customer Bill Payment?
Bryan Jungers | October 2, 2018
To help you decide whether to start accepting utility bill payments via cryptocurrency, we examine the demand for this payment method among utility customers and the possible impacts of blockchain and cryptocurrencies on the energy industry.
E Source answer
Virtual assistants can help utilities find their voice
Essie Snell | August 22, 2018
The market for smart speakers and virtual assistants is booming. For utilities, voice-control devices are worth paying attention to because of the smart home interconnectivity they enable as well as the unique marketing and communications opportunities they provide.
Residential Customers' Interest in Energy-Related Products and Services
Luke Currin | March 23, 2018
Utilities are diversifying their product offerings beyond electricity and gas to include behind-the-meter technologies, connected home devices, and efficient appliances. This infographic covers which product lines have the most opportunity and reveals customers' communication preferences.
Leverage Smart Home Technology to Build New Customer Connections
Sarah Howie, Essie Snell, Jeffrey Daigle, Ryan Odell | February 9, 2017
Smart home technologies provide utilities with the opportunity to embrace and meet a diverse array of goals. Join us as E Source experts from several topical practice areas take a look at this exciting technology family through a customer-focused lens.