Most recent content on this topic
E Source Study Addresses Utility Adoption of Account Management Best Practices
Sannie Sieper | December 5, 2019
This press release announces the results of the 2019 E Source Account Management Assessment.
How Are Utilities Organizing the Customer Experience Workforce?
How utilities structure themselves around customer experience (CX) is an important part of an overall strategy that might include reviewing how other utilities' CX functions are structured and exploring how CX councils are used to engage the rest of the utility by prioritizing and governing CX.
E Source answer
Account Management Optimization: Consulting Case Study
August 9, 2018
Learn how E Source Consulting & Advisory Services helped a large southeastern utility develop and implement an improved account management organization. The project boosted already impressive business customer satisfaction ratings and helped streamline internal operations.