Most recent content on this topic
E Source Study Addresses Utility Adoption of Account Management Best Practices
Sannie Sieper | December 5, 2019
This press release announces the results of the 2019 E Source Account Management Assessment.
The DSM trends utility executives think you should know about
Gabe Cuadra | August 13, 2019
Twice a year, we host the E Source Demand-Side Management Executive Council, where DSM utility executives come together to share innovations, discuss challenges, and solve problems. Here we present our top takeaways and trends from the spring 2019 meeting.
How are utilities organizing the customer experience workforce?
Eryc Eyl | March 11, 2019
How utilities structure themselves around customer experience (CX) is an important part of an overall strategy that might include reviewing how other utilities' CX functions are structured and exploring how CX councils are used to engage the rest of the utility by prioritizing and governing CX.
E Source answer
Account management optimization: Consulting case study
March 2, 2021
Learn how E Source Consulting & Advisory Services helped a large southeastern utility create an account management organization that boosted business customer satisfaction and smoothed internal operations.
HR best practices for contact centers
Eryc Eyl | March 29, 2018
This Ask E Source answer highlights some best practices for hiring and retaining contact center representatives.
E Source answer
Account management transformation for SMUD: Consulting case study
Chad Garrett | March 2, 2021
E Source Consulting Solutions assisted SMUD with the reorganization of their account management team to better suit business customers' needs and establish a customer-focused approach to product and service delivery.