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Most recent content on this topic
How to support trade allies throughout the COVID-19 pandemic
Brysen Daughton | June 18, 2020
Trade allies play a vital role in the delivery of utility energy-efficiency programs. And without them, utility demand-side management portfolios would fall flat. In this web conference, we’ll discuss how utilities can support trade allies throughout the COVID-19 pandemic.
Online event
What utilities can do to positively affect their communities post-COVID-19
Jeffrey Daigle | April 21, 2020
It’s time for utilities to start planning for business post-COVID-19. You’ve already responded quickly to the COVID-19 crisis, and are continually promising the safe distribution of electricity, natural gas, and water into customers’ homes and businesses. But what should you do now?
Newsletter
How to improve your midstream and upstream programs
Jordan Tobey | April 17, 2020
Do you help utilities design and implement midstream and upstream demand-side management programs? Our reports outline actionable advice on how you can improve your offerings to utilities.
Report
Supporting your grocery store customers through COVID-19
Sarah Baker, Cory Coggins | April 16, 2020
Grocery stores are at the forefront of the COVID-19 epidemic. How can you help them during this crisis? We've summarized some ways utilities can help them through this uncertain and hectic time.
Report
What’s your utility doing for customers, employees, and your community during COVID-19?
Joy Herbers | April 10, 2020
We’re tracking utilities’ responses to COVID-19. You’ve been doing a lot to communicate with, protect, and support your customers, employees, and community. You’re moving fast and we’re missing some admirable efforts. Add your goodwill to this public spreadsheet. And see what your peers are doing.
Report
Empathy and energy: A frank discussion with crisis communications experts
Luke Currin | April 9, 2020
It’s more important than ever to get your crisis communications right. Join us to hear from crisis communications experts, who will explain how to develop messages that will cut through the clutter and how to deliver actionable information for the public.
Online event
Decarbonization: The defining utility trend of the next decade?
Luke Currin, Essie Snell | March 11, 2020
Over the past three years, states, provinces, cities, and utilities across the US and Canada have made bold commitments to address carbon emissions. As of March 2020, more than 20 utilities in the US have announced they’ll supply their customers with carbon-free or net-zero-carbon energy by 2050.
Newsletter
The what and why of technology transfer: Redefining success to meet today’s challenges
Bryan Jungers | May 13, 2020
Where do good technologies and program measures come from, and how do we know them when we see them? In this web conference, we’ll discuss environments that nurture innovation and how utilities are fostering them.
Online event
How to improve your midstream and upstream programs and adjust them amid COVID-19
Brysen Daughton | April 22, 2020
Midstream programs promise utilities a cost-effective, customer-centric approach to achieving energy savings, but these programs aren’t without their challenges. Join us for this public web conference where we’ll discuss popular and promising measures, top-performing program designs, and more.
Online event
How mature is VOC in the utility sector?
Eryc Eyl, Heather Hilgenkamp, Laura Beausire | August 4, 2021
How do your voice-of-the-customer (VOC) management practices stack up against other utilities’ practices? Data from the E Source 2020 Customer Experience Survey reveal strengths and opportunities for improvement in managing VOC.
Report
