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Optimizing a utility voice-of-the-customer program
May 6, 2021
Learn how E Source Management Consulting partnered with South Jersey Gas to support its customer-focused strategy by implementing a comprehensive voice-of-the-customer (VOC) program.
Case study
Improving the customer and employee experience with a bill redesign
June 1, 2023
Learn how E Source Management Consulting helped Nashville Electric Service redesign its residential and business bills to become more modern and visibly appealing and to address customer pain points.
Case study
New construction with ComEd
May 6, 2021
Learn how ComEd partnered with E Source Management Consulting to optimize the new-construction process and experience for residential customers who are building or renovating a home.
Case study
Billing and payments with Ameren
May 6, 2021
Learn how E Source Management Consulting helped Ameren develop a digital billing and payment strategy to help improve the overall customer experience and streamline operations.
Case study
E Source opens 2021 Utility Ad Awards Contest
Sannie Sieper | April 29, 2021
This press release announces the opening of the 2021 E Source Utility Ad Awards Contest. This year, E Source is looking for utility ad campaigns that have generated results—such as increased brand awareness, website traffic, and program participation—while also being creative.
Press release
Next-generation programs for an equitable clean-energy future
Tom Martin | May 18, 2021
Join us in this webinar to learn how you can use a data-driven approach to build cost-effective programs that deliver on the vision of a clean-energy future.
Online event
How OneInform can optimize your programs using data science
Ted Schultz | April 27, 2021
E Source OneInform is a suite of artificial intelligence–powered solutions that facilitate the next generation of programs required for an evolving distribution grid. Think of it as the data science backbone that provides deeper insights about your customers.
Newsletter
Next-generation program development: Future-proofing the business
April 16, 2021
Learn how a large mid-Atlantic utility is utilizing E Source OneInform to develop future programs with individualized offers with specific value propositions based on what is known about each of its customers.
Case study
Finding the best customers to deliver program performance
April 16, 2021
Learn how E Source helped a utility in the Pacific Northwest increase program performance by 51% with a data science approach.
Case study
Increasing demand-response program performance
April 16, 2021
Learn how E Source helped a major West Coast utility identify the best customers to focus on to optimize the performance and cost-effectiveness of its five demand-response (DR) programs and, as a result, increased operational DR performance by 30%.
Case study
