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Arrearages negatively impact utilities and their customers Wrangling market effects in the Wild West of heat pump interventions Standout CIS transformations start with clarity, not just technology
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Most recent content on this topic

Is your website best in class?
Report

Is your website best in class?

November 6, 2019
We recently revealed the results and rankings from the 2019 E Source Review of North American Electric and Gas Company Residential Websites, so we compiled some high-level results in an easy-to-digest infographic. How does your website stack up?
E Source study reveals increased focus on responsive websites in 2021
Press release

E Source study reveals increased focus on responsive websites in 2021

August 18, 2021
This press release announces the top utilities in the E Source 2021 Website Benchmark.
10 recommendations for utility website design
Ebook

10 recommendations for utility website design

May 26, 2022
To help you improve your utility’s website, we examined the 20 highest-rated utility websites in the E Source 2021 Website Benchmark. Use the 10 recommendations from this e-book to determine where your utility’s website is performing well and where i...
E Source study reveals increased focus on utility website accessibility in 2023
Press release

E Source study reveals increased focus on utility website accessibility in 2023

November 13, 2023
This press release announces the full rankings of the E Source 2023 Website Benchmark. Conducted every other year since 2002, the Website Benchmark measures the user experience of utility websites accessed from mobile devices and desktop computers.

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